Shipping Policy

United States

  • USA Shipping… $10 Flat Rate. FREE SHIPPING for orders over $100. (Estimated 2-4 Business Days) Please note:  We use various couriers depending on costs and speed. Please let us know if you have a specific service you prefer.

 

Canada

  • International Shipping.. $25 Flat Rate. FREE SHIPPING for orders over $500. (Estimated 4-15 Business Days) Please note:  We use various couriers depending on costs and speed. Please let us know if you have a specific service you prefer.

 

International

  • International Shipping… $45 Flat Rate (Estimated 4-12 Business Days) Please note:  We use various couriers depending on costs and speed. Please let us know if you have a specific service you prefer.

 

Shipping Notes

We insure each package for the total purchase amount. We Primarily use FedEx but certain situations call for different services. We reserve the right to change carriers as needed. If you prefer one carrier or the other, please contact us with an email after the order at info@machusonline.com and we will make sure that method is chosen.

Items are generally shipped the next business day with the exception of holidays and weekends (orders placed on Saturday afternoon will ship on Monday).

Please allow 1-2 extra days for processing during peak business periods such as sale events and holiday seasons.

Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of Machus and claims must be made by the customer to the appropriate carrier.

 

International Order Details

Machus is not responsible for paying additional VAT charges for customs clearance. Each country is different. Delays and charges happen randomly and are out of our control. Although very rare, some delays can take several weeks.

For shipping to a destination outside the USA, additional tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can potentially range from 10%-40% of the total order value. This fee is separate from the shipping cost and is out of our control.

Because we are a registered business, we can not lower the value of products to avoid potential customs fees. Consequences of such action could be harmful for both parties.

 

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